Shipping Policy

Thank you for shopping with NetGen.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking information to update.

Shipping Delays

Occasionally, delays may occur due to weather conditions, carrier issues, customs processing, holidays, or other circumstances beyond our control. We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure all shipping information is accurate before placing your order. NetGen is not responsible for orders delayed or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible through our Contact page. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact page and we will be happy to assist you.