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Everything You Need To Know
Find answers to common questions about our products, shipping, support, and customer experience.
Sonic Technology
Up to 40,000 vibrations per minute.
Long Battery Life
Designed to last for weeks on a single charge.
Easy To Maintain
Simple and convenient for everyday use.
Travel Friendly
Lightweight and designed for life on the go.
Product Questions
Our electric toothbrush features a long-lasting rechargeable battery that provides up to 4 weeks of use on a single charge with regular twice-daily brushing.
For optimal cleaning performance, we recommend replacing your brush head every 3 months. Our subscription service makes it easy to receive fresh heads automatically.
The toothbrush includes three brushing modes: Clean for everyday use, Sensitive for gentle care, and Whitening for a brighter smile. Simply press the mode button to cycle through options.
Yes, our toothbrush is designed for daily use and is gentle on teeth and gums. The built-in 2-minute timer ensures you brush for the dentist-recommended duration.
Absolutely. The toothbrush comes with a premium travel case and the long battery life means you won't need to pack a charger for trips up to a month.
Shipping & Orders
Processing
Orders are processed quickly after purchase.
Shipping
Delivery times vary by location.
Tracking
Tracking information is provided after shipment.
We're Here To Help
Our team is available to assist with product questions, orders, shipping, and general support.
Contact Support
Have questions about our products? Our support team is ready to help.
Order Assistance
Need help with your order or tracking? We're here to assist you.
Returns Information
Learn about our hassle-free return policy and process.
Why Customers Trust NetGen
We believe trust is earned through reliable products, thoughtful design, and excellent customer experience. Our goal is to help people build healthier daily habits through simple, effective oral care solutions.